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Cisco® Implementing Cisco® Collaboration Devices v1.0 (CICD)
June 4 @ 8:00 am - June 8 @ 5:00 pm
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Live Online Instructor Led
TARGET AUDIENCE
The primary target audiences for the course are: • Network administrators and network engineers • CCNA Collaboration candidates
COURSE OBJECTIVES
Upon completing this course, students will be able to meet these objectives: – Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows – Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service – Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express – Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express – Describe the technology features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express – Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications – Describe how to maintain a Cisco Unified Communications solution
COURSE OUTLINE
1 – CISCO UNIFIED COMMUNICATIONS SOLUTIONS
Understanding the Components of Cisco Unified Communications Solutions Understanding the Characteristics of Cisco Unified Communications Solutions
2 – ADMINISTRATOR AND END-USER INTERFACES
Understanding Administrator Interfaces Understanding End-User Interfaces Lab: Explore Administrator Interfaces Lab: Explore End-User Interfaces
3 – CALL FLOWS IN CISCO CALL CONTROL PLATFORMS
Understanding Call Flows and Call Legs Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express Lab: Explore Call Flows in Cisco Unified Communications Manager Lab: Explore Call Flows in Cisco Unified Communications Manager Express
4 – ENDPOINT AND END-USER ADMINISTRATION
Understanding End-User Characteristics and Configuration Requirements Understanding End-User Implementation Options Understanding Endpoint Characteristics and Configuration Requirements Understanding Endpoint Implementation Options Lab: Implement End Users Lab: Implement Endpoints
5 – END USER TELEPHONY AND MOBILITY FEATURES
Understanding Telephony Features Enabling Telephony Features Understanding Mobility Features Enabling Mobility Features Lab: Enable Telephony Features Lab: Enable Mobility Features
6 – CISCO UNITY CONNECTION AND CISCO UNIFIED COMMUNICATIONS MANAGER IM AND PRESENCE SERVICE
Understanding Cisco Unity Connection Understanding End User and Voice Mailbox Characteristics and Configuration Requirements Understanding End User and Voice Mailbox Implementation Options Understanding Cisco Unified Communications Manager IM and Presence Service Enabling Cisco Unified Communications Manager IM and Presence Service Lab: Implement End Users and Voice Mailboxes Lab: Enable Cisco Unified Communications Manager IM and Presence Service
7 – CISCO UNIFIED COMMUNICATIONS SOLUTIONS MAINTENANCE
Providing End-User Support Understanding Cisco Unified Communications Manager Reports Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports Monitoring the System with Cisco Unified Real-Time Monitoring Tool Monitoring Voicemail in Cisco Unity Connection Understanding the Disaster Recovery System Lab: Provide End-User Support Lab: Generate Cisco Unified Communications Manager CAR Tool Reports Lab: Monitor the System with Cisco Unified RTMT Lab (Optional): (Optional) Back Up Cisco Unified Communications Manager
